Credit union customers can contact the Customer's Ombudsman customers of credit unions members of the Customer's Ombudsman Institution to discuss any activities they feel contravene transparency and customer protection regulations and best practices and banking usage, within the limits and meeting the requirements set by the regulation in effect.
Where can I send my complaint?
Address for complaints: Defensor del Cliente en determinadas Sociedades Cooperativas de Crédito Argali Abogados.
Which information does a complaint need to include?
Concerned party’s full name, address, person representing them (when appropriate), duly accredited; national identity document number for individuals and public registry information for legal entities.
Grounds for the complaint, clearly specifying the matters on which a decision is requested.
Institutions against which the dispute is initiated, specifically listing the office or offices, department or service where the events included in the complaint happened.
That as far as the complainant knows the matter included in the complaint is not included in administrative or legal proceedings or in arbitration.
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REGISTERED OFFICE: PASEO DE LA CASTELLANA 21, 28046, MADRID
ARGALI ABOGADOS S.L.
REGISTERED OFFICE: PASEO DE LA CASTELLANA 21, 28046, MADRID
Telephone: 91 794 13 00
The Purpose of Processing of Data
ARGALI ABOGADOS S.L. strives to process the provided data in order to manage the corresponding contractual relationship, manage the submission of the requested information, provide offers for our services and/or products that may be of interest and/or manage their application.
Period of Time Personal Data Shall be Stored
Data shall be preserved over the minimum period of time to supply the service appropriately, as well as to answer any possible liabilities and other legal requirements.
Legitimacy in Data Processing
The legal basis behind data processing may be in execution of a potential and/or signed contractual relationship, legitimate interest, legal power and/or the authorization given by the data subject. The data requested is appropriate, pertinent and strictly necessary, and, in no circumstance, is the data subject obliged to provide such data, but, lack of such communication may affect the objective of the service or imply the inability of its execution.
Recipients of Data
ARGALI ABOGADOS S.L. shall refrain from disclosing data to a third party, unless expressly notified.
Applicable Rights When Providing Data
The data protection rights applicable to the interested parties are as follows:
The right to request to access personal data.
The right of rectification or erasure.
The right to object.
The right to restriction of processing.
The right of data portability.
Holders of the personal data provided may exercise the rights on personal data protection by sending a written notification to ARGALI ABOGADOS S.L.’s registered address or to the e-mail to such effects firstname.lastname@example.org, attaching, in either case, a photocopy of your DNI (Spanish identification document) or other similar identification documents.
Models, application forms and other information regarding rights is available in the website www.agpd.es of the Control Authority, the Spanish Data Protection Agency, hereinafter, AEPD for its abbreviation in Spanish.
Withdrawal of Consent
You will have the possibility and right to withdraw authorization for any specific purpose granted at any given time without prejudice of the legality of processing according to the consent given before withdrawal.
Where Claims are Presented When There is Reason to Believe Data is not Being Correctly Processed
If a party considers that ARGALI ABOGADOS S.L. is not correctly processing, any claims can be sent to email@example.com or to the corresponding data protection authority, this being AEPD in Spain, www.agpd.es
Security and Update of Personal Data
In aims to preserve the security of your personal data, ARGALI ABOGADOS S.L. has implemented all the technical and organization related measures to guarantee safety for the provided data. This is done to prevent its alteration, loss, and/or unauthorized processing or access, as required by regulation, in the case of lack of total security.
In order to keep the data updated, it is essential for you to notify of any modifications.
All staff members of ARGALI ABOGADOS S.L. participating in any of the processing stages shall process and handle your data under strict care and confidentiality. Your data shall not be disclosed or communicated to a third party, unless required by legal provisions or the data subject has authorized otherwise.
COOKIES NOTICE AND POLICY
Moreover, the Website shall be able to know the services requested by the user, in aims to provide or offer the adequate information in line with the user’s likings or preferences.
Types of Cookies
Cookies can be divided, according to their Permanence, as follows:
“Session Cookies”: These expire as soon as the user closes the browser.
“Persistent Cookies”. These expire according the achieved purpose (for example, to keep the user identified while using Services) or when they are manually eliminated.
Additionally, Cookies can be classified, according to their Objective, as follows:
Performance Cookies: These cookies remember preferences for the tools available in the services, thus not having to re-set the services the user accesses. This includes, for example:
Volume adjustments in video or audio players.
Video transmission speeds compatible with the browser.
Geolocation Cookies These cookies are used to identify the country the user is in when requesting a service. Such Cookies are completely anonymous and are only used as a guide the location of content.
Registration Cookies: TThese cookies are created after the user has registered or subsequently opened a session, and are used to identify the user in the services, in aims to:
Keep the user identified, as to, when the service is closed, the browser or computer may maintain their identity if they wish to Access the service at another time or day, avoiding having to provide identification again. This feature can be eliminated by clicking on “end session”, therefore eliminating the cookies, making the user have to identify themselves to access the same service.
Verify if the user is authorized to access certain services, such as participation in a contest.
Analysis Cookies: When a user visits a service, a tool provided by an external supplier creates an analysis cookie in the user’s computer. This cookie is only created in the user’s visit and shall be applied in following visits to the Website’s services to anonymously identify the visiting user. The main objectives are as follows:
Allow anonymous identification of visiting users by means of the Cookie (identifies browsers and devices, not individuals), thus providing an approximate number of visits and their average trends of duration.
Identify, anonymously, the most visited content and, thus, more attractive to users.
Learn if the accessing user is visiting for the first time or has visited before.
Note: unless the user registers for a website service, a Cookie is never linked to identifying personal data. these Cookies are solely used for statistical purposes to be of assistance in the enhancement of the user’s experience on the site.
Behavioral Advertising Cookies: These types of cookies allow extended information of the advertisements shown to each anonymous user in the Website’s services. Among other examples, it stores viewing duration and frequency of advertisements, their interaction with said advertisements, or browsing and/or behavioral patterns of the user that can help to create a profile of advertising interest. This allows the advertisements displayed to be in line with the user’s interests.
Third Party Advertising Cookies: In addition to the publicity managed by the Website in its services, the Website offers advertisers the possibility to insert publicity through third parties (“AdServers”). This allows third parties to store cookies sent from the Website services resulting from the user’s browser, as well as access data the latter has stored.
Usually, acceptance of cookies in the browser or cookies specific to a service can be cancelled.
The modern browsers allow modifications to the cookies settings. Said settings are usually titled “Options” or “Preferences” in the browser menu. Additionally, the browser or the e-mail Controller can be set, and accessories free of charge that prevent downloading of Website Bugs when opening an e-mail may be installed.
The Website provides users with instruction steps to access the settings menu for cookies and, in the given case, for private browsers of the main browsers:
Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
For more information, see Microsoft support or browser Help menu.
For more information, see Apple support or browser Help menu.
Possibility of Modifications in the Cookies Policy
The Website may modify the present Cookies Policy based on legislation or regulation requirements, or in aims to adjust the policy to the guidelines provided by the Spanish Data Protection Agency. For this reason, users a recommended to re-visit such policy on a periodic basis.
When significant modifications to the Cookies Policy are made, users shall be notified through the Website or by means of an e-mail to registered users.